Free RG-271 info Webinar

Friday 22 October, 11am AEDT | 2021

On October 5, Australian Securities and Investments Commission (ASIC) introduced RG 271, an enforceable regulation focussed on internal dispute resolution. This has forced organisations to put greater pressure on existing customer service centres who are adapting to a new way of working given the influence of the pandemic.

Kasna, a premier partner of Google Cloud, along with Eliiza are inviting you to hear from Paul Muir (CAS) about the details of RG-271 and its impact to your business, before we dive into how complaint identification can be undertaken through machine learning that has been developed by Kasna and Eliiza.

With RG-271 on our doorstep, now is the time to act and not place the additional risk and workload on your human resources. Fill in your details below to register for this free webinar.

Agenda

11:00 – 11:05 Welcome & Introduction
11:05 – 11:15 Paul Muir (CAS) talks about RG 271 and compliance for FSIs
11:15 – 11:35 Exploring complaint identification using Machine Learning (Kasna/Eliiza)
11:35 – 11:45 Demo (Kasna/Eliiza)
11:45 – 12:00 Q&A

Register here